Shipping policy

Orders are typically processed and shipped within an estimated 2-3 business days. Please note that we do not ship on Saturdays, Sundays, or nationally observed holidays.

Orders for Dar es Salaam will be delivered by a local courier. Orders will be processed and shipped Monday - Friday with the exception of public holidays. We aim to deliver all orders within a 15km range of our depot (Mikocheni) within 24 hours of receiving the order. After placing your order, you will be sent a receipt and an order summary via email or text. Then our orders team will call you to arrange a convenient delivery time.

Rest of Tanzania For orders outside Dar es Salaam, we can send your order via the bus network. We will process your order within one working day (excluding public holidays) however the delivery time will be 2-3 days depending on the location. We will send you a receipt number and you will need to collect your order from your chosen bus station.  

Shipping address mistakes The shipping address is filled up by the customer. We do not amend it in any way. If a package is sent out to an incorrect address, and it is returned to us, you will be responsible for the reshipping costs.